We understand that your privacy and the security of your personal information is very important to you. We hope that this policy helps you understand how we use your personal information to offer you a better and more personalized shopping experience.
This privacy policy outlines the way in which Bodygenix bearing registration number (C21134) of 75/35B Gramasanwardhana Road, Polwaththa, Pannipitiya Sri Lanka, collect, hold, secure, use and disclose your personal information.
This policy applies if you interact with Bodygenix through our website.
By using our website you signify your acceptance of this policy. Your continued use of these channels following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions regarding the contents of this policy, we encourage you to contact us using the information stated in the ‘How to Contact Us’ section given below.
Last updated: 01/09/2024.
1. Why do we need your personal information?
This section explains the reasons as to how and why we require your personal information.
1.1 Make our service available to you
By using your information, we will be able to
- To provide you with goods and services you wish to purchase.
- It will also help us to process your transactions, orders and refunds (if any).
We will not be able to provide your products or services if you do not provide us the necessary details to fulfil your order.
1.2 Improve our day-to-day operations
- Manage and improve our website/mobile App & social channels.
- Develop our Information technology systems to ensure that you can safely use our service.
- To continuously help improve our products, services, systems, and ways of communicating with you to provide you with a better shopping experience.
- Develop and improve our product range and services to provide you a better experience when shopping with us
1.3 Contact & Interact with you
- To serve you better we will use the personal information you provide us if we need to contact you regarding our service either by email, call or social media channels to respond to queries directed to us.
- To carry out market research activities & surveys to improve our service, however if you do not wish to take part in the activity, we will respect your decision, and will not hinder the ability to use any of our channels.
1.4 Safety & Security
It is essential for us to monitor on how our products & services are being used to prevent any fraudulent activities or misuse of services in order to ensure our customers can safely use our services appropriately.
2. What kind of information does Bodygenix collect and how does Bodygenix hold it?
2.1 Personal identification information
Bodygenix may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, fill out a form, interact via phone, email, mobile Application.
Users may be asked for, as appropriate,
- Personal details such as your name, date of birth, email address, mailing address, phone number, card details, location details and other information which you voluntarily submit.
2.2 Non personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site.
This includes,
- Information on the type of device used to access our service; browser type, model of computer and mobile device identifiers.
- Technical information about Users means of connection to our channel, such as the operating system and the Internet service providers utilized and other similar information.
- Information on your online browsing on our channels.
3. How we protect your personal data
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and payment transaction information.
4. Sharing your personal information with other organizations
We may provide your personal data to,
- Our service providers, delivery agents and any other parties as required for the purpose of facilitating the transaction/order made by you
- Government authorities for any legal obligations
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. You acknowledge that we may share your information with these third parties for those limited purposes.
5. How long we keep your personal information
Your personal information will not be kept longer than we need to and will only be used for the purposes set out in this privacy policy. We will keep your personal information for a minimum of seven (7) years and for a maximum period as may be required under law or accepted business practices.
6. Information shared on behalf of another individual
You confirm that any personal information or data you share on behalf of another individual for the purposes of placing an order or inquiry with Bodygenix has been obtained with the prior consent of such person who has apprised himself/herself of the orders/inquiry terms and conditions and privacy policy such person is aware of their rights in respect of such data provided to us.
7. How to contact us
If you have any questions about our Privacy Policy or the way in which we collect, hold, secure, use or share your personal information, please contact us at our Customer services at: nalinda@bodygenix.lk or 0701117717
8. Changes to the policy
This section contains the latest changes we have made to our privacy policy. Bodygenix has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
9. Acceptance of The Privacy Policy
By using this website you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website, following the posting of changes to this policy will be deemed your acceptance of those changes.